Terms of Service
Understand the licensing rules, SLA guarantees, data rights, and integration agreements governing Troology enterprise software services.
Welcome to Troology Technologies Inc. By accessing our enterprise software solutions, client portals, and digital platforms, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully before accessing our services.
1. Scope of Integration Services
Troology provides enterprise software engineering, cloud architecture, system integration, custom digital platforms, and AI systems. Any custom software deployments, platform builds, or professional service engagements are governed under specific Statement of Work (SOW) documents that override these general online terms.
2. Client Dashboard & API Usage
Authorized clients are granted a non-exclusive, non-transferable, revocable license to access our digital platforms and APIs. Clients are entirely responsible for protecting account credentials, restricting unauthorized API requests, and ensuring data security on connected systems.
3. Proprietary Intellectual Property
All underlying codebase libraries, platform architectures, dashboard designs, predictive algorithms, and engineering frameworks developed by us remain the proprietary property of Troology Technologies Inc. Clients retain full ownership of their proprietary business data and client-specific custom deliverables as specified in their Master Services Agreement (MSA).
4. Service Level Agreements & Limitations
While we strive for continuous data synchronization and 99.9% availability, services are provided in accordance with agreed service tiers. Maximum liability for unplanned platform outages or service interruptions is limited to the subscription fees paid for the affected service during the prior billing period.
5. Termination & Dispute Resolution
Either party may terminate platform licenses in the event of material contractual breaches not cured within 30 days. Contractual disputes are resolved through good-faith executive escalation followed by binding arbitration in accordance with applicable commercial arbitration guidelines.
Enterprise SLA Agreements
Specific uptime parameters (e.g. 99.9% uptime target) or custom engineering response schedules are explicitly detailed in custom SLA contracts executed alongside your primary service purchase order. Inquiries: legal@troology.com.