#Government, #Public Transport
Facility Management
Government
B2B
India
UPSRTC is set to strengthen ITS in Public Transportation System with a vision to provide safe, reliable & secured services with SugamYatra harnessing the power of technology for public good.
Team at UPSRTC across multiple Depot prepares their own set of time table and schedules in their own silos which are not synchronized with other Depot members leading to bunching of buses at various junctures.
Crew & vehicle mapping and duty charts are
not readily accessible to the Crew resulting in delays and on-the-fly changes in the schedule creating a chaos at the time of dispatch of the buses.
The team at OneTouch Direct struggled to meet various client requests using a basic spreadsheet-based reporting system. This affected client satisfaction and the ability of the team to analyze data effectively
Manual registers are being maintained for
reporting the issues in the buses which often
are not addressed timely leading to failures during the journey creating dissatisfaction amongst the passengers.
Centralized monitoring dashboard is missing at the
Depot level to obtain a single window information
about the complete operations at the Depot and
further at the Head Office.
UPSRTC is looking for undertaking a data-led transformation across all the processes at the Depot (Administration & Operational) to bring transparency & accountability with an objective to provide better services to the public and improve efficiency in the system.
Availability of online timetable along with any bunching information
Efficient Dispatch mechanism to ensure on-time, every-time performance
Enhanced data accessibility with powerful dashboards customized at every levels
Adherence to the regulations for Driver & Vehicle inspections and on-time maintenance
Integrated comprehensive system leading to better data-led transformation - Fleet Operations, Lifecycle Management, Asset & Inventory, Workshop & Maintenance, HRMS, Accounts & Finance, Passenger Loyalty & Feedback Mechanism, Passenger Information System
SugamRADAR to enable passengers to check the services at anytime
With the implementation of SugamYatra System, UPSRTC will have a centralized Depot Fleet Operations System enabling the Depot to maintain and manage their respective vehicle lifecycle, time-table and schedules along with a comprehensive bunching report to pre-plan the system accordingly
The system shall optimize the overall planning of the Depots to reduce the bunching with the help of efficient route rationalization practices so that the services are available to the citizen in periodic intervals as per the demands.
Sugam Yatra - Inspection & Workshop system will ensure that all the requisite inspections of the vehicles are undertaken and any issues that are being reported by the Driver/Conductor is being addressed within a defined SLA ensuring net zero tolerance to any mishaps arising due to bus non-functioning.
With the implementation of Sugam Yatra, the critical parameters are being made available on the powerful Sugam dashboard ensuring that the adequate decisions can be taken for the critical areas requiring immediate attention.
From manual processes to automated insights with boundless capabilities of the cloud environment, UPSRTC shall redefine its data landscape.
With a comprehensive Sugam System comprising of Depot Fleet Operations, Route Rationalization, Asset & Inventory, Workshop & Maintenance, HRMS, Accounts & Finance, Passenger Information System, SugamRADAR, Passenger Loyalty System - UPSRTC is set it transform and strengthen its public transportation services for public good.
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